We are committed to protecting the privacy of individuals who interact with our website and enquire about our products. This Privacy Policy explains what personal information and website usage information we collect, how we use it, how it may be disclosed, and how we protect it.
MPA supplies acoustic and sight-barrier partition products across Australia and New Zealand. Our website is primarily used by architects, builders, facility managers, businesses, organisations and other customers seeking information about our products and services.
When you contact us, request a quote or otherwise interact with us, we may collect information including:
When you visit or interact with our website, we may automatically collect technical and website usage information. Depending on the circumstances and whether it can be linked with other information, some of this information may constitute personal information.
This information may include:
We may collect information that helps us understand how visitors find and interact with our website and which marketing activities generate enquiries.
This may include:
If you submit an enquiry or quote request, we may associate this marketing attribution and website usage information with your enquiry and customer record. This allows us to understand how customers find us, measure the effectiveness of our advertising and marketing, improve our website and services, and assess the performance of our marketing activities.
We may collect, hold and use information for purposes including:
Your information may be stored in our website systems, customer and enquiry records, analytics platforms and other internal business systems.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, our legitimate business requirements and any applicable legal or record-keeping obligations. When personal information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.
Some of the service providers we use may store or process information outside Australia. Where required by applicable Australian privacy law, we take reasonable steps in relation to the handling of personal information by overseas recipients.
Our website uses Google Analytics to help us understand how visitors find and use our website. Google Analytics may collect information about your device, browser, interactions with our website, pages visited and other usage information through cookies and similar technologies.
Information collected through Google Analytics may be processed by Google and may be stored or processed outside Australia.
You can control or restrict analytics cookies through your browser settings and other tools made available by Google, including the Google Analytics Opt-out Browser Add-on.
We use Google Ads and related advertising measurement tools to advertise our products, understand the effectiveness of our advertising and create audiences based on visits to or interactions with our website. This may allow Google to show MPA advertisements to previous website visitors across Google services and participating websites.
When you visit our website after interacting with an advertisement, information such as advertising click identifiers, campaign information and UTM parameters may be captured and stored. If you subsequently submit an enquiry or request a quote, this information may be associated with your enquiry.
We may use advertising attribution information to measure whether advertising interactions result in enquiries, quotes or sales and to improve the effectiveness of our advertising campaigns.
Where we use conversion measurement or similar advertising services that involve providing information to a third-party advertising platform, we take reasonable steps to limit the information provided to what is reasonably necessary for the relevant measurement or advertising purpose and to use those services in accordance with applicable privacy requirements.
You can manage how Google uses information to personalise advertising through Google My Ad Center.
Our website uses the Meta Pixel and related Meta advertising tools. These technologies help us measure visits, interactions and conversions, understand the effectiveness of advertising on Facebook and Instagram, and create audiences based on visits to or interactions with our website.
Information collected through the Meta Pixel may include website and page activity, device and browser information, IP address, referring information and identifiers associated with cookies or similar technologies. Meta may use this information in accordance with its own privacy policy, including to provide measurement services and show more relevant advertising.
We do not intentionally provide the contents of enquiry forms, such as names, email addresses, phone numbers or project details, to Meta through the Meta Pixel.
You can manage advertising preferences associated with your Meta account through Meta Ad Preferences.
We may use third-party providers to support the operation of our website and business, including website hosting, analytics, advertising, email, data storage and business management services. These providers may process information on our behalf in connection with the services they provide.
We do not sell or rent your personal information to third parties for their own marketing purposes.
Our website uses cookies and similar technologies to support website functionality, analytics and advertising measurement. Cookies are small files or identifiers stored on or associated with your browser or device.
These technologies may help us remember information about a visit, understand how our website is used, identify how visitors reached our website, measure the effectiveness of advertising campaigns and create audiences for advertising to previous website visitors.
You can control or disable cookies through your browser settings and manage personalised advertising through the controls provided by Google and Meta referred to in Section 5. Disabling certain cookies may affect some website functionality or the accuracy of analytics and advertising measurement.
We may send you marketing communications about our products, services or company where you have provided consent or where we are otherwise permitted to do so under applicable Australian law.
Submitting an enquiry or quote request allows us to contact you for purposes reasonably related to that enquiry, such as responding to your request, providing a quote and following up regarding your project. We will not treat the submission of an enquiry alone as express consent to receive unrelated ongoing electronic marketing communications.
Where we send commercial electronic messages, we will comply with the Spam Act 2003 (Cth), including applicable requirements relating to consent, sender identification and unsubscribe facilities.
You can withdraw your consent to marketing communications at any time by using the unsubscribe facility provided in the communication or by contacting us using the details in Section 10.
You can also manage or limit personalised advertising through the advertising preference controls provided by Google and Meta referred to in Section 5.
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading, subject to any applicable legal exceptions.
To make a request, please contact us using the details in Section 10. We will respond within a reasonable timeframe.
If you have a concern about how we have handled your personal information, please contact us in the first instance. We take privacy complaints seriously and will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response and the Privacy Act 1988 (Cth) applies to the matter, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
For privacy-related enquiries, access or correction requests, marketing opt-outs or complaints, please contact:
Moveable Partitions Australia
Won-Door Australia Pty Ltd
Email: info@moveablepartitions.com.au
Website: moveablepartitions.com.au
Tell us what happened, your feedback goes directly to our team. We’ll follow up personally to make it right.
